In the ten years that have elapsed since this book was written, events of profound importance have taken place. During this period, many of the principles set forth in the book have been put to the test and have been proven true.
The book, for instance, emphasized ten years ago that industrial organizations dealing with the public must take public opinion into consideration in the conduct of their affairs. We have seen cases in the past decade where the public has actually stepped in and publicly supervised industries which refused to recognize this truth.
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